Shipping & Delivery

Our goal is simple: get your parts to you fast, safe, and stress-free, whether you’re booking a testing session or ordering to your door.

TL;DR (Quick Summary)

Pickup & Testing (by appointment): 10:00 AM – 7:00 PM, same-day possible.
Same-day delivery (NCR): Lalamove/Grab (booked after payment verification).
Standard courier (NCR): ~1–2 business days.
Provincial courier: ~2–5 business days (some areas 7+).
Order cut-off: Payments verified ship out same business day.
You’ll receive tracking by email/SMS once your order is on the way.

1) Pickup & In-Store Testing (By Appointment)

We encourage buyers to test parts before bringing them home.

Location: Uncapped PC (see map in footer or Get Directions)
Schedule: 10:00 AM – 7:00 PM (Mon–Sun)
Lead time: Same-day slots are often available. Please book at least 2 hours in advance.
Bring your valid ID and order confirmation.
If you need help installing, tell us ahead—we’ll prep test rigs and tools.

How to book: Message us on Facebook/Discord/Viber or email uncappedpc@gmail.com with your order number and preferred time.

2) Delivery Options & ETA

Option	Coverage	Typical ETA*	Carrier	Notes
Same-day (on-demand)	NCR	Same day	Lalamove / Grab	Booked after payment. Rider will contact you upon pickup.
Standard (NCR)	Metro Manila	1–2 business days	J&T / LBC / GoGo Xpress	Dispatch after payment verification & packing.
Provincial	Luzon / Visayas / Mindanao	2–5 business days	LBC / J&T / GoGo Xpress	Remote areas may take 5–7+ business days.
Heavy/Fragile	Nationwide	Varies	Partner freight	We’ll coordinate best rate for cases, PSUs, monitors, etc.

*ETA counts business days and may shift due to weather, holidays, or courier constraints.

3) Shipping Fees & Free Shipping

Fees are shown at checkout based on weight/size and destination.
Same-day delivery shows “₱₍to be quoted₎” — we’ll confirm the live rider rate with you.
Fragile/oversized items (e.g., cases/PSUs/monitors) may require special packing/insurance.
If you want us to arrange declared value insurance, just ask (adds a small fee).

If you frequently order or you’re a community member, ask us about VIP/streamer or bulk rates.

4) Order Processing & Cut-offs

Payment verification before 2:00 PM → dispatch same business day (Mon–Sat).
Payments verified after 2:00 PM → dispatch next business day.
We’ll email/SMS your tracking number once booked.
Orders with pre-order items follow the longest ETA (see #7).

Accepted payments: GCash, Maya, bank transfer (BDO/BPI), Visa/Mastercard.

Send the screenshot/reference number for fastest verification.

5) Packaging & Protection

We use anti-static bags, bubble-wrap, corner protectors, and double-boxing for sensitive parts.
High-risk items are tamper-sealed and may include shock indicators.
You can request “Do not safe-drop / hand-to-receiver only” in order notes.

6) Tracking Your Order

Once shipped, you’ll receive a tracking link via email (and SMS if enabled).
For same-day riders, we’ll share the real-time booking link or rider number.
If tracking doesn’t update after 24–48 hrs, ping us—we’ll follow up with the courier.

7) Pre-Orders & Mixed Carts

Pre-orders will show an estimated availability window on the product page.
If your cart mixes in-stock + pre-order items, we’ll hold and ship together by default.
- Want split shipments? We can do it—additional shipping fee may apply.

8) Address Changes & Failed Deliveries

Need to change the address? Message us ASAP before dispatch.
If a courier marks “failed delivery / no one at address”, they usually attempt again.
After multiple failed attempts, orders return to us. Re-shipping fees will apply.

9) Damaged / Missing / Lost Items

Your order is covered by our packaging standards + courier liability:

Inspect the parcel upon receipt. If damaged, take photos/videos before unboxing.
If there’s visible damage, note it with the rider or refuse delivery and contact us.
For missing items/parts, message us within 48 hours with unboxing photos/videos.
For lost parcels, we’ll coordinate a courier investigation and either replace or refund per outcome and insurance coverage.

All components are genuine and include warranty/RMA support—see our Warranty & RMA page for details.

10) Special Locations & Surcharges

Remote / out-of-delivery zones may incur courier surcharges or longer ETAs.
Restricted areas (e.g., certain gov’t zones, islands) may require pick-up at branch.
We’ll contact you if adjustments are needed before shipping.

11) Holidays, Weather & Force Majeure

ETAs may extend due to holidays, severe weather, or events outside our control. We’ll keep you posted via email/SMS and our Discord/FB for any broad delays.