Refund policy

Return, Refund, and Warranty Policy

At Uncapped PC, we strive to provide our customers with quality products and excellent service. To ensure a fair and transparent process, we have outlined our return, refund, and warranty policies below.

Warranty Coverage

Uncapped PC warrants its products, contained in their original packaging, against material and workmanship defects when used normally for their intended purposes for a period of ONE (1) YEAR from the date of purchase by the original customer, depending on the product. After one year, customers may claim the remaining warranty through any authorized service center of the respective brands.

Return and Refund Policy

Customers may return defective items within three (3) days from the date of purchase. Items found to be defective within this period may be eligible for an Advance Warranty Replacement (AWR), depending on stock availability.

To qualify for a return and replacement:

  • The defective item must be returned to Uncapped PC within three (3) days of purchase.
  • The returned item will be inspected and tested by an Uncapped PC Technician to verify the reported defect.
  • Upon confirmation of the defect, the customer will receive a brand-new replacement product.
  • The product must be returned in its original packaging, with all accessories included, and in pristine condition without any signs of physical damage.

For a 3-day outright replacement, merchandise in new condition with original packaging and receipt may be exchanged within three (3) days of purchase.

  • Customers must present the original packaging (No Packaging, No Return) and Proof of Purchase.
  • Exclusions and limitations apply (e.g., desktop units and bundled items will only be replaced by parts).

If a replacement is unavailable, the customer may receive in-store credit, which can be used toward a new purchase. Customers may opt to add cash to their store credit for items of higher value.

Standard Warranty

After three (3) days, items are no longer eligible for outright replacement but can still be serviced under warranty within the standard warranty period.

To claim a warranty, customers must provide:

  1. The defective item with an S/N from Uncapped PC.
  2. Proof of Purchase (No Receipt, No Warranty Policy).

Uncapped PC reserves the right to determine whether merchandise is defective and to provide a replacement if necessary. Warranty claims may take up to 60 days to process, depending on stock availability. If an item is discontinued (end-of-life), in-store credit will be issued instead.

Warranty Exclusions

The warranty does not cover damages or defects resulting from:

  • Physical damage, including electrical overstress (EOS), overclocking, bent pins, melted wires, cut circuit board traces, corrosion due to dirt/moisture/insects, improper assembly, scratches, transport damage, water damage, or natural disasters.
  • Tampered products, such as those with altered serial numbers, missing warranty stickers, or unauthorized repairs/modifications by third-party service providers.
  • Software modifications, including rooted, tampered, or altered software, as well as deleted recovery partitions.
  • Promotional or free items, which are not covered under any warranty.

Warranty Claims Process

To file a warranty claim, customers must:

  1. Present the defective item along with the Warranty Receipt to an Uncapped PC Personnel for inspection.
  2. Obtain a Job Order Form (JO) from the technician for all defective items.
  3. Present both the Warranty Slip and the Job Order Form when claiming the repaired or replaced item.
  4. For Advance Warranty Replacement (AWR) claims, return the product in its original packaging, along with all included accessories.

Warranty Process

  • Manufacturer Servicing: Items covered by the warranty will be sent to the supplier or manufacturer for repair or replacement.
  • Packaging Requirement: All defective items under warranty must be returned with their original box and accessories.
  • Product Upgrades: If a replacement is not available, customers may opt for an upgrade by paying the price difference between the older model and the upgraded item. The upgraded item will not have any remaining warranty coverage.
  • Claiming Replacements: Customers will be contacted within 60 days once a replacement is available. Upon notification, customers will have an additional 60 days to claim their item. When upgrading, the customer must return all original packaging, accessories, drivers, etc. of the warrantied item.

At Uncapped PC, we are committed to providing a seamless and transparent process for returns and warranty claims. If you have any questions regarding our policy, please contact our customer service team.