Testing Policy

We want you to have peace of mind when buying from Uncapped PC. If you’d like, we can test your parts before you take them home or before we ship them out.

TL;DR (Quick Summary)

By appointment only. Please book at least 2 hours in advance (same-day often possible).
We test at stock settings to verify basic functionality and no DOA.
You’ll get a short test report (and video/photos for remote orders).
Testing doesn’t void warranties and does not guarantee performance in every PC; it confirms the item is working as intended in a controlled setup.
Send order, items to test, and preferred time.

1) Booking & Schedule

Hours: 10:00 AM – 7:00 PM (Mon–Sun)
Location: Uncapped PC (see map in footer or Get Directions )
Lead time: Book ≥ 2 hours in advance; we’ll confirm your slot.
How to book: Send us your order number, items to test, and preferred time via Facebook / Discord / Viber / Email (uncappedpc@gmail.com).
Same-day? Often possible—message us and we’ll try to fit you in.

2) What We Test (Scope)

We test to verify that parts power on, are detected, and operate within normal parameters at stock settings:

CPUs / Motherboards / RAM

POST/boot, BIOS detection, RAM training at JEDEC/EXPO/XMP as applicable
Quick stability check (Memtest pass/short run), temps & idle/load behavior
BIOS version check / update if needed & requested

GPUs

Detection, video output, driver init
Quick load (e.g., 3D stress for a few minutes) and temps/fans behavior

SSD / Storage

Detection, SMART health, quick read/write test (non-destructive)

PSU

Power-on test within a known-good bench rig (basic functional check)

Note: Testing is functional, not a full burn-in. We don’t guarantee results for custom overclocks, mods, or edge-case setups.

3) What’s Not Included (Limits)

Extended stress/burn-in beyond short validation (unless requested).
Overclocking/undervolting profiles (we can help, but it’s out of scope for the basic test).
OS installation or data migration (ask us if you want this service).
Compatibility with third-party parts we haven’t seen/tested (we’ll try to advise, but different boards/BIOS/PSUs can behave differently).

4) On-Site Testing Flow (Walk-In with Appointment)

We confirm your order and items.
We set up on a known-good test bench.
We perform the functional checklist (15–45 mins depending on items/queue).
We share results and next steps (OK to take home / any findings).
You leave with tested parts and peace of mind.

What to bring:

Valid ID, order confirmation, and any accessories your cooler/mobo requires (brackets, screws).

5) Remote / Ship-Out Orders (Video Testing)

If you can’t visit, we can test before shipping:

We’ll record a short video showing detection/temps/basic load, then pack and ship.
You’ll receive the video link with your tracking.
Add a note at checkout: “Please test before shipping.”

6) Fees (Simple & Transparent)

Basic functional test: Free for items bought from Uncapped PC.
Extended testing / special requests: We’ll quote case-by-case (e.g., long stress tests, complex builds, OS install).
Re-test (customer change-of-mind or swapped parts): We’ll advise if any fee applies.

(If you’d like fixed prices listed, tell me and I’ll insert them.)

7) Pass / Fail Outcomes

Pass: Item functions as intended in a known-good bench. We’ll note BIOS/driver versions if relevant.
Fail / DOA: We’ll replace or process warranty/RMA per our Warranty Policy. You won’t be stuck—we’ll make it right.

8) Customer-Supplied Parts & Safety

We handle gear with ESD precautions and proper tools.
If you ask us to test with your own parts (e.g., your PSU/Case), we’ll do a visual check first. We’ll proceed if safe; otherwise we may decline for protection of your items and ours.
We aren’t liable for pre-existing defects on customer-supplied parts.

9) Cancellations & Late Arrivals

Running late? Message us 15-minute grace period applies.
No-shows may require rebooking at a later slot

10) After-Test Support

Testing does not void your warranty.
If you encounter issues at home, message us with photos/videos we’ll help you troubleshoot (PSU, BIOS, RAM timings, etc.).
If the part is at fault, we’ll proceed with RMA quickly. If it’s a setup conflict (e.g., outdated BIOS, low-quality PSU), we’ll guide you to a fix or offer a service option.

11) Important Disclaimers

Testing confirms functional status at stock settings in our controlled setup.
Results can vary across different systems (chipset/BIOS/PSU/airflow).
Overclocking/undervolting is user-dependent and outside the test guarantee.
We don’t test with liquid metals or risky mods unless pre-approved.